How do you troubleshoot an automatic door?

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Automatic Door troubleshooting issues? Call Safetell now for expert advice.


Automatic doors are a great option for a wide range of buildings. They offer greater accessibility, convenience and energy savings which can ultimately save you money. When properly installed and maintained they can provide many years of trouble-free operation. 

However, if you do encounter any problems with the operation of your automatic doors there are a number of steps you can take to troubleshoot the problem. Most automatic door issues are relatively simple to resolve and don’t require professional help.


 Automatic Door Troubleshooting common issues

If your automatic doors aren’t operating as you’d normally expect what should you do?

 Check the power

 The most common reason for automatic doors not operating properly is an interruption to the power supply. In most cases, automatic doors will be wired into the building’s electricity supply, so check to see if the circuit breaker has tripped, perhaps as a result of a recent power outage.

Alternatively, check the wiring to the doors to ensure that it’s still intact and hasn’t inadvertently been damaged. If you discover that there is a problem with the connection, you should contact a qualified electrical engineer.


 Clean and check the sensors

 Another common problem that can lead to the failing of automatic doors is dirt, grime or dust on the sensors. You should regularly check your sensors to ensure that they are clean and properly aligned.  Before cleaning door sensors you should turn off the electrical supply and use a soft, dry cloth to gently wipe the sensor lens clean. If the sensors are still not functioning properly after cleaning the lenses, you may need to check for other issues such as loose connections or damaged wiring.

If that’s the case, you are likely to need professional assistance to rectify the issue. Regularly cleaning the sensors should reduce the risk of an unscheduled outage.


Check for obstructions

Check for any potential physical obstructions that are preventing the doors from moving. Even small obstructions such as stones or grit may interfere with their operation so it’s important to be thorough. It’s also vital to ensure that the doors are properly lubricated.


Check the manual

If you are still having difficulties finding the source of the problem, then you may need to consult the manufacturer’s manual. This may provide more insight into the nature of the fault and what’s required. If you can’t find the source of the problem or your checks have revealed a more substantial issue, then you’re likely to need professional assistance.


Call a trusted automatic door engineer 

If you’re unable to fix the problem yourself, then you will need to call an experienced and trusted engineer to diagnose the issue and carry out any repairs.


 Automatic Door troubleshooting with Safetell...

At Safetell, we provide a comprehensive automatic door troubleshooting installation, maintenance and repair service for our clients.

Contact us today to find out more about automatic door troubleshooting and our trusted automatic door installation and automatic door servicing offers.